Responsible for following up on diagnostic results for VHA/VBA cases daily. Following up on results requested by QA or the managers. Investigate No Shows for diagnostic appointments.
Essential Job Functions:
1) Investigate on diagnostics over 48 hours late; 2) Review diagnostic reports matching in OMS; 3) Leave comments for each call made or follow up with Facility; 4) Call Veteran to verify if they completed their test. If Facility says they have not done so then also to confirm correct Name and DOB; 5) Receive diagnostic mail 6) Confirm diagnostic is uploaded in OMS; 7) Manage Facility online web portals for diagnostic reports; 8) Faxes ROI forms per Facility request to their medical records department; 9) Follow up QA request for late Diagnostic reports
Additional Duties and Responsibilities:
1) Pull reports from Facility portal and send to uploader; 2) Respond to voicemails and emails within 24 hours; 3) Other duties as assigned.
1) High levels of organization, time management, job prioritization, multi-tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA; 2) Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s); 3) Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point; 4) Advanced multi-tasking skills; 5) Knowledge of medical terminology; 6) Knowledge of company policies and procedures.
1) Normal office environment with moderate noise level; 2) Standard 8 hour work schedule with some late hours when necessary.
OUR MISSION STATEMENT – To honor and serve America’s Veterans and Active-Duty Claimants by providing quality and timely reports through fair and objective evaluations performed by trained professionals in a respectful and hospitable environment.
VES UNDERSTANDS VETERANS BECAUSE WE ARE VETERANS
VES® is a Veteran owned service company. Key members of our team across the nation are Veterans who proudly served our country. We are proud to be American and we are proud of our service.
As Veterans ourselves, some of us having gone through the VA disability claims process, we understand that our real customers are the Veterans who sacrificed for their country and deserve our utmost respect, compassion and care.