Black Box

Remote & Distanced Workforce Solutions

Now more than ever, businesses rely on Black Box to deliver products that make working remotely or in expanded workspaces secure, simple, and safe.

For over forty years, Black Box has been a world-leading provider of premier IT infrastructure solutions. Today, we continue to design and manufacture award-winning products for Pro AV, KVM, cabling and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. Our solutions are used every day in government, education, commercial enterprises and any other organization that requires the utmost quality and performance from their IT infrastructure.

On top of creating industry-leading products, Black Box demonstrates every day a complete commitment to providing our customers with the best technical support and service in the industry. Our award-winning, dedicated support staff works around the clock to ensure our customers’ systems are always up and running optimally. They are truly as important to the successful IT, communications and business operations of our customers as the powerful products and solutions we deliver.  WE ARE HIRING!

Apr 10, 2021
Overview The Resource Coordinator is responsible for planning and collaborating across functional roles to ensure appropriate skill sets for project delivery resources match assigned projects and workload. This position must work with the team to drive resource utilization by planning upcoming needs and matching resource demand with supply/capacity. These skills will be utilized to realize the profitability goals of the Commercial Services organization while meeting customer objectives. This position will provide subject matter expertise related to deployment, demand, capacity, utilization, and operations planning. Responsibilities Responsibilities: Executes Commercial Services PMO standards, processes, and methodologies in a consistent manner for project coordination activities. Schedules all resources for implementation of client requirements and assists in acquisition of resources. Coordinates with FSO Managers, SDO Managers and Project Managers to maintain records...
Black Box
Apr 09, 2021
Overview Black Box Network Services, the global leader in communication system integration, is looking for One (1) Data Technician with a proven track record in: Racking and stacking of network devices Cable patching Physical layer troubleshooting Equipment disposal activities Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success. Responsibilities The patching cabling between network equipment and customer's network The installation of power cables from equipment to power supply in rack/cabinet/closet The installation, troubleshooting and de-installing network equipment Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.) Install,...
Black Box Levittown, PA, USA
Apr 09, 2021
Overview The Inside Sales Representative sells products and services to existing customers as assigned to achieve or exceed assigned quota objectives primarily through virtual communications and interactions; and provides support to other Black Box Sales Team Members in facilitating and executing sales opportunities. Commissions are uncapped. Website: www.bboxservices.com Preferred location: Chicago IL Responsibilities Work as part of an account team to develop and support existing accounts as assigned. Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling and closing. Responsibilities include (but are not limited to) identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer. Manage gross profit, margin and related sales objectives to ensure achievement of assigned quota and...
Black Box Elk Grove Village, IL 60007, USA
Apr 08, 2021
Overview Black Box Network Services, the global leader in communication system integration, is looking for One (1) Data Technician with a proven track record in: Racking and stacking of network devices Cable patching Physical layer troubleshooting Equipment disposal activities Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success. Responsibilities The patching cabling between network equipment and customer's network The installation of power cables from equipment to power supply in rack/cabinet/closet The installation, troubleshooting and de-installing network equipment Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.) Install,...
Black Box
Apr 08, 2021
Overview The NACS Project Management Office (PMO) consists of program and project management delivery, resource management, quality management, continuous improvement, professional development and knowledge management. Achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across multiple industries. Perform day-to-day project management work activities using NACS PMO standards, processes, methodologies and systems. Utilize structured and disciplined practices to ensure project management activities are consistent with company initiatives and expectations and achieve high quality, professional client service delivery. Achieve the attainment of financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure project management activities meet corporate customer satisfaction objectives as well as internal and external SLAs. Work collaboratively across all...
Black Box
Apr 08, 2021
Overview Black Box Network Services, the global leader in communication system integration, is looking for One (1) Data Technician with a proven track record in: Racking and stacking of network devices Cable patching Physical layer troubleshooting Equipment disposal activities Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success. Responsibilities The patching cabling between network equipment and customer's network The installation of power cables from equipment to power supply in rack/cabinet/closet The installation, troubleshooting and de-installing network equipment Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.) Install,...
Black Box Phoenix, AZ, USA
Apr 08, 2021
Overview Black Box Network Services, the global leader in communication system integration, is looking for One (1) Data Technician with a proven track record in: Racking and stacking of network devices Cable patching Physical layer troubleshooting Equipment disposal activities Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success. Responsibilities The patching cabling between network equipment and customer's network The installation of power cables from equipment to power supply in rack/cabinet/closet The installation, troubleshooting and de-installing network equipment Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.) Install,...
Black Box Levittown, PA, USA
Apr 07, 2021
Overview The Project Administrator is an administrative professional who assists in the preparation, reporting and analysis of projects under the supervision of project managers. They assist a project manager by performing many of the administrative tasks required for the smooth running of the project. Location: Dallas, TX; Austin, TX; and Nashville, TN. bboxservices.com Responsibilities Provides administrative support to project teams within a customer delivery environment. The specific activities performed may vary by project, but may typically involve one or more of the following: Preparing meetings and recording meeting notes/minutes Coordinating site visits Coordinating material deliveries Preparing customer billings Updating project tracking/status Updating project governance tools Distribution of communications Updates project tracking system Develops and maintains accurate and complete files for projects and programs; continues to monitor for...
Black Box Murfreesboro, TN, USA
Apr 07, 2021
Overview Owns creation, execution, and maintenance of technical documentation for Black Box's Product Business. Primarily focusing on original content, this role collaborates with various functions to understand, develop, and maintain all aspects of technical documentation across channels. Responsibilities Produces technical documentation including Technical Data Sheets, Application Notes, Product Specification Sheets, Reference Manuals, Training Documentation, How-To Guides, and Technical Web Content for internal and external audiences, including original content. Explains technical ideas in writing for various audiences with varying degrees of technical aptitude including administrators, system integrators, developers and non-technical end users. Studies product user interfaces, source documents, drawings, specification, mockups and product samples in order to write clear concise procedures. Creates technical diagrams, drawings and screenshots to convey technical...
Black Box Lawrence, PA, USA
Apr 07, 2021
Overview Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations. Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions (Ex. Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.). Responsibilities Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc. Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications. Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines. Ensure front-line customer satisfaction by dealing...
Black Box Honolulu, HI, USA
Apr 07, 2021
Overview Purpose of Job: Responsible for exceptional client service by providing Tier 2 technical support through analyzing and troubleshooting technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). Investigate elevated client support issues by reviewing work completed by Tier 1, confirm the validity of the problem, research known solutions to related issue and provide advanced troubleshooting by ensuring the intricacies of the challenging issues are solved. Utilize various diagnostic tools to identify root cause of hardware, software, network and connectivity issues. Provide thorough diagnostic and troubleshooting services to resolve client issues remotely; also performed on site for Key Accounts as designated. Escalate issues requiring onsite or Tier 3 support assistance within prescribed service levels and procedures for problem resolution in matters...
Black Box Alabama, USA
Apr 07, 2021
Overview We have significant growth opportunities ahead, and are seeking a high-performing, entrepreneurial Account Manager to drive solutions sales in our enterprise business unit. As a consultative sales professional, the Account Manager is responsible for driving revenue growth from customers across the assigned Account module. Account Managers solve the client's business needs and align business outcomes with Black Box solutions & services. Website: www.bboxservices.com/ Responsibilities Negotiate and close sales to meet or exceed quota Manage all aspects of the company's enterprise sales efforts within assigned accounts Connect client's business objectives with Black Box offerings and solutions Strong and demonstrable understanding of IT consumption models (i.e. Cloud & subscription) Provide expertise around industry best practices and alignment to customer strategies Manage a complex solution sale from prospecting through closing Develops business...
Black Box Apex, NC, USA
Apr 03, 2021
Overview Overview The Project Manager is responsible for managing all aspects of the projects assigned which are normally on the lower end of the scale in terms of revenue value and complexity. The Project Manager has ultimate accountability for the successful delivery of assigned projects, where success is defined as on schedule, on budget, within the approved scope, and with a high degree of quality. The Project Manager is the main point of contact with the client and is responsible for customer satisfaction on assigned projects. In this role, the Project Manager is responsible for project revenue forecasting, profitability, cost, quality, and schedule. Additionally, having a consultative approach to the client is required in this role. Responsibilities Essential Functions Executes Black Box PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following fundamentals: initiating,...
Black Box
Apr 02, 2021
Overview Sells products and services to existing customers as assigned to achieve or exceed assigned quota objectives primarily through virtual communications and interactions. Provides support to other Black Box Sales Team Members in facilitating and executing sales opportunities. Website: www.bboxservices.com/ Responsibilities Work as part of an account team to develop and support existing accounts as assigned. Assist the customer in executing transactional opportunities. Accountable for maintaining and growing assigned accounts by building relationships, solution selling and closing. Responsibilities include (but are not limited to) identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer. Manage gross profit, margin and related sales objectives to ensure achievement of assigned quota and company objectives. Work with internal pricing systems and Solutions Engineering to develop...
Black Box Maple Grove, MN, USA
Apr 01, 2021
Overview The Avay Systems Engineer is responsible for exceptional client service that cannot be resolved by Tiers 1 support staff by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.). Investigate elevated client support issues by reviewing work completed by Tier 1, confirm the validity of the problem, research known solutions to related issue and provide advanced troubleshooting by ensuring the intricacies of the challenging issues are solved. Utilize various diagnostic tools to identify root cause of hardware, software, network and connectivity issues. The SE will provide thorough diagnostic and troubleshooting services to resolve client issues remotely; also performed on site for Key Accounts as designated. Design and develop one or more...
Black Box Missouri, USA